Privacy Policy

1. Introduction

EvoClusion ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, use our platform, or engage with our services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Name, email address, phone number, and company name when you create an account, request a demo, or contact us
• Billing and payment information when you subscribe to our Services
• Any other information you voluntarily provide through forms, surveys, or correspondence

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage data (course progress, completion rates, feature interactions)
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Information from your employer if they have enrolled you in our training programs
• Information from analytics and advertising partners

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send related information (e.g., confirmations, invoices)
• To create and manage your account
• To track learning progress and issue completion certificates
• To personalize your experience and provide tailored recommendations
• To communicate with you, including responding to inquiries and sending newsletters (where you have opted in)
• To conduct research and analytics to improve our offerings
• To comply with legal obligations and enforce our Terms of Service

4. Consent

In accordance with PIPEDA and PIPA, we obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent may be express (e.g., opting in to receive newsletters) or implied (e.g., providing information to complete a transaction). You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of withdrawing consent.

5. Disclosure of Information

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics), subject to contractual obligations to protect your information
• Employer Reporting: If your employer has enrolled you in our programs, we may share aggregated or individual progress reports as outlined in the applicable service agreement
• Legal Requirements: When required by law, regulation, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice provided
• With Your Consent: In any other circumstances where you have provided explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely destroy, erase, or anonymize it in accordance with our data retention policies.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. Types of cookies we use include:

• Essential Cookies: Required for the basic functionality of the Services (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors interact with the Services to improve performance
• Preference Cookies: Remember your settings and preferences for a personalized experience

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be stored and processed in Canada or in other jurisdictions where our service providers operate. When personal information is transferred outside of Canada, we take reasonable steps to ensure it is protected in accordance with applicable Canadian privacy legislation and that the receiving jurisdiction provides an adequate level of protection.

10. Your Rights

Under PIPEDA and PIPA, you have the following rights with respect to your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete personal information
• Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you have concerns about our handling of your personal information.